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Two-storey house at dusk with white lights along the gables

Permanent lights, your questions answered

Straight answers to the things people ask most about Gemstone Lights.

The basics

What are permanent outdoor lights?

They are LED lights fixed in a slim aluminium track under the edge of your roof. They stay up all year. You use them as everyday warm white lighting and switch to colours for holidays, game days or birthdays from an app on your phone.

Can you see the lights during the day?

Very little. Gemstone matches the track to your trim from more than 150 track colours, and the wires are hidden, so it blends into the house when the lights are off.

Who installs them?

LK Installations. Gemstone Lights systems are only sold and installed by authorized dealers. Gemstone does not offer a do-it-yourself version.

How long does an installation take?

Gemstone says most home installations are done within a day. Larger or more complicated jobs can take longer, and we will tell you what to expect when we quote.

Can I do the front of the house now and the back later?

Yes. Gemstone confirms you can install the front, the back or any part of your home at different times. You can also add patio, deck or landscape lights to the same system later.

Cost and power

How much does it cost?

It depends mostly on how many feet of roofline you want lit and on the layout of your home. Gemstone does not publish prices. Call Kent or send the quote form for a free quote.

How much power do the lights use?

Each roofline light uses at most 1 watt, at full brightness on bright white. Other colours use less. Gemstone works out that a typical home with 150 lights, running 6 hours a day, costs about $4.34 a month at a power rate of 16 cents per kWh. Your cost depends on your own rate and how you use them.

Weather and durability

Will they handle our winters and storms?

Gemstone builds the roofline lights for freezing temperatures, high heat and strong winds. Each light is rated IP67 for water, the cables and lights are UV rated, and every connection is sealed with a threaded compression fit.

What happens if a light goes out?

Call us. Gemstone says replacing a light is quick and simple, and the lights themselves are covered by Gemstone's lifetime warranty.

Do they work with gutters?

Yes. The track fits into the soffit and fascia, which is almost always below the gutters. Where a home has no soffit or fascia, Gemstone can make a custom track.

The app

How do I control the lights?

With the free Gemstone Lights app on your phone or tablet. You can also use Amazon Alexa or Google Home, and the system connects with Control4. There are no monthly fees.

Is the app hard to use?

You can pick from more than 14,000 ready-made patterns, or set a timer once and leave it. We show you how it works when the install is done, and you can share access with as many people in your household as you like.

Can the lights turn on by themselves?

Yes. You can set them to come on at sunset and go off at sunrise, or at set times. Gemstone's Autopilot feature can also change the pattern for holidays and your sports team's game days without you doing anything.

What if my Wi-Fi goes down?

The system keeps working over a local Bluetooth connection, and your timers keep running.

Warranty

What warranty do the lights have?

Roofline and deck lights have a lifetime warranty on the lights. Landscape, flood and patio lights have 5 years, and so do deck light rings. On every product, the rest of the system, such as power kits, controllers, cables, connectors and track, is covered for 10 years.

Does LK cover the labour on warranty repairs?

Yes. LK Installations gives its own 10-year labour warranty, so Kent's time on a warranty repair is covered. The exception is rental equipment: if a repair needs a man lift, scaffolding or anything else rented, that cost is yours.

Do I need to register the warranty?

Yes. Gemstone requires registration within 30 days of installation, either in the app when it asks you or on Gemstone's website. After 30 days the warranty is no longer honoured, so please do it right away.

Still have a question?

Call or send the form and Kent will answer it, along with a free quote if you want one.