The Gemstone warranty
What it covers, product by product, in plain English.
Summary
Roofline and deck lights
Lifetime
on the lights themselves
The rest of the system
10 years
on every product: power kits, controllers, extensions, cables, connectors and track
Landscape, flood and patio lights are covered for 5 years, and so are deck light rings.
From LK Installations
10 years
on labour
Gemstone's warranty replaces the faulty part. Ours covers the work. For 10 years, Kent's time and labour on warranty repairs are covered by LK Installations.
One condition: if a repair needs rental equipment, such as a man lift, scaffolding or anything else we have to rent, the rental cost isn't covered.
| Product | The lights | Other parts |
|---|---|---|
| Roofline lights (homes and businesses) | Lifetime | 10 years |
| Deck and stair lights | Lifetime | 10 years, including the track (deck light rings 5 years) |
| Patio string lights | 5 years | 10 years |
| Landscape and flood lights | 5 years | 10 years |
Summary of Gemstone Lights' warranties for Canada. The deck, flood and patio light warranties were revised October 1, 2026, and the roofline warranty took effect October 1, 2024. The full terms at gemstonelights.com/warranty apply.
Register within 30 days
Gemstone needs the warranty registered within 30 days of installation, or it's no longer honoured. The app asks you when you first set up, or you can register on Gemstone's website.
Questions
Warranty questions
Something not working? Call Kent at (250) 203-3266. Gemstone support is at (888) 908-2675.
What does "lifetime" mean?
Gemstone bases it on testing that gave the lights an estimated life of 50,000 hours, about 20 years at 7 hours a day. Gemstone also says the warranty on the lights doesn't depend on how long you actually use them.
What parts are covered for 10 years?
On every Gemstone product, the rest of the system is covered for 10 years: power kits, controllers, extensions, cables and connectors. On roofline and deck lights that includes the track.
How do I make a warranty claim?
Start with us, as your installer. If we can't sort it out, Gemstone's warranty team can issue a return authorization. You can reach them at warranty@gemstonelights.com or (888) 908-2675.
Is a replaced part covered?
Yes. A part Gemstone repairs or replaces is covered for the rest of the original warranty, or for 30 days, whichever is longer.
What happens if I sell my home?
The warranty can be transferred once to the new owner during the 10-year period, if the transfer is done within 90 days of them taking possession. The new owner gets the remaining coverage, up to 2 years. The new owner needs to contact Gemstone directly, at warranty@gemstonelights.com or (888) 908-2675.
What isn't covered?
Damage from accidents, misuse or neglect, installation or repairs by anyone who isn't an authorized Gemstone installer, power surges, lightning and severe weather, and using parts that aren't Gemstone's. Products used outside their intended purpose and parts that wear out with normal use aren't covered either.
What about labour?
Gemstone's warranty covers the part. LK Installations adds its own 10-year labour warranty on top, so Kent's time on the repair is covered too. Rental equipment, such as a man lift or scaffolding, isn't part of it.
Questions about your warranty?
Call us first. We installed the system, so we are your first stop for a claim and we take it up with Gemstone from there.